Fraunhofer IPK

Institute for Production Systems and Design Technology

Quality Management

Quality of products and services has become a strategic competitive factor. Not only development and production, but also manufacturing planning, procurement, maintenance, distribution, as well as after sales service have to be considered. The intention of quality management is to treat all quality aspects of a company, including its customer and supplier relations, in a comprehensive, integrated manner. Managing both product and process quality today is increasingly challenging given the globalization of value chains. To successfully master global competition, we support companies by developing innovative concepts, methods, and organizational approaches for continuous, integrated assessment and implementation of quality processes and quality management systems.

Our vision is »quality excellence«, a sustainable, excellent corporate quality which yields added value for a company, starting with leadership and strategy quality to product and process quality and to structural quality. Following this vision, we systematically analyze, evaluate and secure the effectiveness and sustainability of quality management processes, methods and systems. This way, we not only assist our customers in significantly improving the actual and perceptual quality of their products and processes. At the same time, we help to reduce manufacturing, delivery and reclamation times, as well as product and process costs. In close cooperation we provide custom-fit solutions for organizational, methodical and IT-related optimization of individual quality processes and support their implementation.